The Book

In a previous life time I was a newspaper reporter. Early in my IT career I published a couple of technical articles on database design (back when relational databases were new technology - check your calendars for that date!). At that time I had ambitions of publishing more articles but then the babies started appearing from some magical place. (I never did understand how that happened ... ) Read more really means read more this time.

Here's an outline for a book I've wanted to write for a long time. By posting this, I'm mostly putting pressure on myself to get cracking on it. The target audience is the professional business manager like a CFO, a VP of Sales, or a Purchasing Director. Quite often these types struggle to understand what motivates people who work with computers. My goal is to give them the keys to their inner geeks. It's supposed to be light hearted but sometimes people don't seem to get it. We'll see how that goes over as I develop the chapters.

Understanding Information Technologies: A Management Guide for the Business Professional

1. Why would a sane person want to work with computers?
     a. The psychology of computer people
         1. The software developer
         2. The technical geek
         3. The business analyst
2. What makes a computer person get out of bed in the morning?
     a. Falling asleep with dreams of do loops in your head
     b. The doofis from accounting down thehall
     c. The need for speed
     d. He’s really not that into you
3. How can I get them to talk to me in English?
     a. You call that English?
     b. There really is a thinking human being in there
     c. Try donuts, they work
     d. Speak English to her and she’ll speak English to you
4. How are computers like narcotics?
     a. What two professions call their customers users?
     b. Put down the Blackberry and walk away slowly
     c. Was it really so bad with manual typewriters?
5. What are the three areas of computing and why should I care? (applications, technical support, and networking)
     a. Technical support – don’t look at the man behind the curtain
     b. Networking – they make technical support look sexy
     c. Applications – almost human
6. What if I don’t have a computer department but I have computers?
     a. Finding the inner geek somewhere
     b. How to buy hardware when you don’t know what you’re buying
     c. How to buy software when you don’t know what you’re buying
     d. How to manage the non-IT IT manager
7. I want to install a business system but I don’t know where to start.
     a. Are you sure?
     b. Are you really sure?
     c. The basics of who, what, where, when, why, and how
     d. How to find help – you’ll really need it
     e. You’re not as smart as you think
     f. How can you tell when a salesman is lying?
     g. As the song says, Respect Yourself
     h. A verbal contract isn’t worth the paper it’s written on
     i. A consultant will borrow your watch to tell you the time
     j. Do your homework before you go out and play
     k. How do you get to Carnegie Hall? Practice, practice, practice.
     l. When you throw the switch, do the lights go out?
8. It’s one emergency after another. How can I make it calm down?
     a. Your choices in the face of chaos
           1. Ignore it
           2. Deal with it
           3. Manage it
           4. Make it go away
     b. Learning to manage the noise
     c. I have an IT department
           1. I need a new manager
           2. I need new IT staffers
           3. I don’t have an IT department
               a. Make one
               b. Hiring a great manager
9. How can we make this manageable?
     a. The great manager – Part Deux
     b. You’re hooked – get used to it
10. How can I know that I’m making the right investment decisions?
     a. How do you usually know?
     b. Put it in your budget and manage it
     c. Count the payback – if you can
11. Finding the right person to run Information Technologies.
     a. The great manager – Part Tres
     b. Recruiters
     c. Help Wanted
     d. The IT manager is not a gnome in the basement
     e. The IT manager is now part of your management team
12. Making the changes stick so I never have to worry about this again
     a. Process change for the scaredy cat
     b. Procrastination as an art form
     c. Fire quickly and hire slowly
13. Ignoring IT and getting my business done.
     a. Bad management can turn gold into dirt
     b. Good management can turn dirt into gold
     c. Do you ignore sales or purchasing or accounting or production?
     d. What are you good at?
     e. Getting good at the self-managing IT organization
     f. Making it last and feeling good about it
14. Congratulations – relax and enjoy life